Refund policy

Return & Refund Policy

Last Updated: March 4, 2026

At ColaBox, we stand behind the quality of our products and your entertainment experience. We are proud to offer one of the most customer-friendly return policies in the industry.

1. 60-Day Satisfaction Guarantee

We offer a 60-day return policy, giving you a full two months to experience the ColaBox L2 Plus in your home.

  • To be eligible for a full refund, your item must be returned in its original condition, including the device, remote control, HDMI cable, power adapter, and original packaging.

  • Items returned with significant signs of wear or missing original accessories may be subject to a restocking fee.

2. 1-Year Limited Hardware Warranty

Your ColaBox device is protected by a 1-Year Hardware Warranty from the date of delivery.

  • What’s Covered: Manufacturing defects and hardware malfunctions (e.g., power issues, port failures, internal hardware errors).

  • Technical Support: If you encounter any issues, our team will first provide remote troubleshooting. If the hardware is confirmed defective, we will arrange for a repair or a brand-new replacement at no cost to you.

  • What’s Not Covered: Damage caused by accidents (drops/spills), unauthorized hardware modifications, software tampering (rooting), or natural disasters.

3. How to Start a Return or Warranty Claim

To initiate a request, please follow these steps:

  1. Contact our support team at support@colaboxtech.com with your Order Number and a brief description of the situation.

  2. For warranty claims, please include a photo or short video of the issue to help our technicians diagnose it faster.

  3. Once approved, we will provide you with a Return Merchandise Authorization (RMA) and the appropriate shipping instructions.

4. Return Shipping Costs

  • Defective/Warranty Items: If the product is defective or arrived damaged, ColaBox covers 100% of the return shipping costs.

  • Personal Preference: For "change of mind" returns within the 60-day window, the customer is responsible for return shipping fees. Initial shipping charges (if any) are non-refundable.

5. Refunds

Returns are inspected within 3–5 business days of receipt. You will be notified of your refund status by email.

  • Approved refunds are processed immediately to your original payment method.

  • Please allow 5-10 business days for the credit to appear on your bank or credit card statement, depending on your financial institution.

Disputes & Chargebacks

If you have any concern about your order, please contact us first at support@colaboxtech.com. We resolve most issues quickly and directly.

Please note that once a chargeback or payment dispute is filed with your bank or payment provider, we may be unable to issue a direct refund until the dispute is resolved or withdrawn. Contacting us first is usually the fastest way to resolve an issue.